Privacy Policy

1. About this policy

This policy explains how Kudos Tuckpointing & Restorations Pty Ltd (ABN 97 703 699 932) (“Kudos”, “we”, “us”, “our”) collects, holds, uses and discloses personal information. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the thirteen Australian Privacy Principles (APPs) contained in it.

The policy applies to our website at https://kudostuckpointing.site, our quoting and booking processes, and our brick tuckpointing, repointing and masonry restoration works delivered across Eden Park, Melbourne's north and greater Victoria. By using our website or engaging our services, you agree to the practices described here.

2. What personal information we collect

The personal information we collect depends on how you interact with us, and may include:

• Identity and contact details — your name, email address, street or postal address, and the address of the property where works are to be carried out.
• Project and property details — property type and age, the condition of brickwork and mortar, access and scheduling details, photographs of the works you send us, and any site safety information we need before attending.
• Quoting and correspondence records — messages you send to ceo@kudostuckpointing.site or submit through our quote and contact forms, and notes from site inspections.
• Transaction records — quotes, invoices, purchase orders, payment references and warranty details where you engage our services.
• Feedback and testimonials — comments you choose to share about our work. We publish testimonials only with your written consent, and we will remove one on request.

We do not generally collect sensitive information (such as health information) about you. If we ever need to, we will only do so with your consent or where permitted by law. We aim not to collect information we do not reasonably need. If you send us information we did not ask for, we handle it in accordance with our obligations under APP 11.

3. How we collect personal information

We collect personal information in the following ways:

• Directly from you — when you complete a form on our website, send us an email, or speak with our team in person or on site.
• Through your use of our website — including pages viewed, referring pages and general device and browser information (see section 7).
• From third parties you nominate — for example, a builder, property manager or strata manager who engages us on your behalf, or a tradesperson coordinating access to your property.

Where reasonably practicable, we collect personal information directly from you rather than from other sources.

4. Why we collect and use personal information

We collect, hold, use and disclose personal information so that we can:

• prepare accurate, itemised quotes for tuckpointing, repointing, brick repair, rendering repair and heritage restoration works;
• schedule, deliver and administer works at your property, including ordering materials and coordinating other trades;
• issue invoices, process payments and keep accounting and tax records;
• manage site safety, insurance, warranties and any statutory record-keeping obligations;
• respond to your enquiries, feedback and complaints;
• improve our services, website and customer experience;
• send you service updates or offers, only where permitted under APP 7 (see section 8).

If you choose not to provide the personal information we request, we may not be able to prepare a quote, book an inspection or carry out works for you.

5. When we disclose personal information

We do not sell or rent your personal information. We may disclose it to:

• Material suppliers and delivery services — so mortar, bricks and scaffolding reach the right site;
• Other trades engaged on your project — only the details needed for them to perform their part of the works;
• Professional advisers — such as our accountants, insurers, bookkeepers and auditors;
• Payment and invoicing providers — to process transactions securely;
• Legal and regulatory bodies — where disclosure is required or authorised by law, including courts, tribunals and consumer protection regulators;
• Anyone else — where you have given your consent.

Where we disclose personal information to third parties, we take reasonable steps to ensure they handle it in accordance with the Privacy Act and the APPs.

6. Overseas disclosure

Some of our service providers — such as cloud hosting, email and analytics providers — may store or process personal information on servers located outside Australia. Before disclosing personal information overseas, we take reasonable steps, in the circumstances, to ensure the recipient does not breach the APPs in relation to that information, as required by APP 8.

7. Cookies and website analytics

Our website uses cookies and similar technologies to remember your preferences, keep the site secure and understand how visitors use our pages. This helps us improve the site and keep our content relevant to Melbourne homeowners, builders and property managers.

Most browsers let you refuse cookies or delete them through your browser settings. You can browse much of our site with cookies disabled, although some features may not function as intended. Analytics data we collect is used in a way that does not attempt to identify individual visitors.

8. Direct marketing

We may use your contact details to send you occasional updates about our services, seasonal maintenance reminders or special offers, but only where we have your consent or where permitted under APP 7. Every marketing message we send includes a simple way to opt out, or you can ask us to stop at any time by emailing ceo@kudostuckpointing.site. We will action opt-out requests promptly and free of charge.

9. Security and retention of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, unauthorised access, modification and disclosure. Electronic records are protected by password-protected systems and access controls, and any physical records are kept in secure storage. Only team members who need the information to do their job can access it.

We keep personal information only for as long as it is needed for the purposes described in this policy, including records relating to completed works, warranties and statutory obligations under Victorian and Commonwealth law. When we no longer need personal information, we destroy it or de-identify it in a secure manner.

10. Access to and correction of your personal information

You may request access to the personal information we hold about you (APP 12) and ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading (APP 13).

To make a request, email ceo@kudostuckpointing.site with details of the information you are seeking. We will respond within a reasonable period — generally within 30 days. There is no charge for making a request or for correcting your information; we may charge a small, reasonable administration fee only if we need to provide you with a copy of a large volume of records.

In some circumstances we may decline a request for access, for example where giving access would unreasonably impact the privacy of another person or where the law requires us to withhold it. If we do, we will explain why and, where appropriate, note your requested correction on the record.

11. Anonymity and pseudonymity

Where practical, you may deal with us anonymously or under a pseudonym — for example, if you have a general question about tuckpointing or our service areas. However, to prepare a quote, book an inspection or carry out works at a property, we will usually need your contact details and the property address.

12. Complaints and enquiries

If you believe we have breached the APPs or the Privacy Act, or you have a concern about how we have handled your personal information, please let us know:

1. Email your complaint to ceo@kudostuckpointing.site, including what happened and how you would like it resolved.
2. We will acknowledge your complaint promptly and investigate it fairly and thoroughly.
3. We aim to provide a written response within 30 days of receiving your complaint.

If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

13. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, our services or the law. The current version is always published on this page, together with the date of the last update. Significant changes will be flagged on our website. Continued use of our website or services after an update means you accept the revised policy.

14. Contact our privacy officer

Questions, access requests and privacy complaints can be directed to:

We aim to acknowledge all privacy enquiries within two business days.